Exchange and Refund Request Form

⚠️ Requests must be submitted within 15 calendar days of the delivery date shown on your tracking. All fields marked with * are required. Photos must clearly show all size labels (external and internal).

01 — Contact Information

Full Name *

Email Address *

Phone Number

Order Number *

Delivery Date (as shown on tracking) *

02 — Request Type

I am requesting a *

Exchange Refund

Reason for Request *

Product Name and Size Received *

Requested Exchange Size

Please describe the issue *

03 — Photo Evidence

Upload Photos *

📷

Click or drag photos here

JPG, PNG, HEIC — up to 5 photos

Required: after submitting this form, email your photos to info@hypersoftshoes.com with your order number in the subject line. Photos must clearly show the item, all size labels (external and internal), and the damage or defect. Blurry or incomplete photos will delay your request.

04 — Confirmation

I confirm that the item is unused, unworn, and in its original condition with all original packaging.

I have read and agree to the Return Policy. I understand that shipping costs are non-refundable and that I am responsible for return shipping fees.

I confirm that this request is being submitted within 5 calendar days of my delivery date.

✅ Your request has been submitted successfully.
We have received your request and will respond to within 5 business days. Please email your photos to info@hypersoftshoes.com with your order number in the subject line. Do not ship any items until you receive instructions from us.

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